The costs of the treatment of your pet(s), as well as food and medication, must be paid directly at the counter, in cash or (preferably) by card. Past experiences have unfortunately led to the fact that we cannot work on account.
Invoices for insured animals
Apart from animals insured by Reaal Dier & Zorg (for bills over €500), all bills for animals with health insurance must be paid immediately. You can ask the assistant for a specification of the bill so that you can submit it to your insurer. If desired, this invoice can also be sent to you digitally.
The bill for the treatment of a pet insured by Reaal Dier & Zorg can only be sent directly to Reaal Dier & Zorg if the costs exceed € 500. This also requires an online coverage check. If this check does not give approval, the bill will still have to be paid directly, after which you can submit it to Reaal Dier & Zorg yourself. All bills from Reaal Dier & Zorg policyholders under € 500 must be paid directly at the counter, after the treatment has been completed.
For additional conditions relating to the direct submission of Reaal Dier & Zorg bills, please refer to your insurance policy. If you have any questions, please contact your insurer's customer service department.
For any questions about whether or not certain treatments or medication are covered, or for other specific questions about your insurance, we also refer you to your insurer's customer service department.
Illustration: Judith Renaud